Where is the 2025 Quest Calendar?
We are taking extra time to expand our team, refine our processes, and ensure that we continue to create games you love without compromising on creativity or well-being. While this means a slight delay in the release of our newest Quest Calendar, these changes are paving the way for a more exciting future. While we won’t be releasing a desktop calendar in time for 2025, we have lots in store for the year ahead.
Last updated: October 11, 2024 10:14
What are the dimensions of the Fate Finder?
Weight: 11 oz
Shortest dimensions (flat edge to flat edge): 11.5 cm
Largest dimension (corner to corner): 15 cm
Last updated: October 11, 2024 10:16
What is it made of?
The Fate Finder is made of plastic. The look of marble and wood are printed designs.
The internal mechanism contains a core of liquid where the d20 floats in.
Last updated: October 15, 2024 11:17
Do I roll it like a normal die?
No. It is not made to be rolled. Instead, you shake it and give it a twist to the window where the number will be revealed.
Although the Fate Finder is sturdy for standard use. We fear that if you roll it along a hard surface, if could crack and break.
Last updated: October 11, 2024 10:27
Can I get a refund?
If you need to cancel your pledge after the campaign ends, we will gladly refund up to 90% of your pledge. The other 10% is taken by 3rd party fees.
After your order is shipped, we will not be able to offer a refund.
Last updated: October 11, 2024 10:26
Are you using a pledge manager?
Yes. Once the campaign ends, we will use BackerKit to collect your address and shipping funds. You will also be able to change your pledge and add on any additional items.
Last updated: October 11, 2024 10:27
Will you have regional friendly shipping?
Yes. Region Friendly shipping includes the USA, Canada, Europe, Asia, the UK, and Australia. If you’re in one of these regions, we anticipate that most backers should not have any additional fees associated with receiving your reward package. Very few specific locations within these regions assess individual local fees or charges. This policy does not cover charges imposed by any locale (county, town, etc). You would be responsible for those charges in these rare circumstances.
Last updated: October 11, 2024 10:28
Will you offer this to retailers?
Yes. We have added a retailer pledge. The pledge amount confirms your commitment to order and helps us to finish the product. The full credit will apply to your final order in the pledge manager.
Go here for the details on the Retailer packages offered: https://www.sundialgames.com/fate-finder-retail
Proof of retailer status will be required. Shipments are planned to be sent along with other backers.
Last updated: October 11, 2024 10:29
Will you charge taxes and VAT?
Yes. Taxes and VAT will be collected in the Pledge Manager.
In the US, sales tax must be collected in Colorado where we have a presence. VAT in Europe is collected when we import the products. If you live in one of these areas, we will be collecting the VAT and taxes of sales and shipping in the pledge manager after the campaign ends.
| Colorado: 7% | UK: 20% | EU: 19% Estimated but varies by country. |
If you are a retailer and are VAT exempt, please mention so in the pledge manager and provide your necessary IDs.
Last updated: October 11, 2024 10:34
How can I contact Sundial Games?
Email: [email protected]
Follow us in all the places:
Discord - https://discord.gg/Hn6RgxFeNN Facebook - https://www.facebook.com/sundialgames Twitter - https://twitter.com/sundialgamesllc Instagram - https://www.instagram.com/sundialgamesllc
Last updated: October 11, 2024 10:49
What is the timeline? Will I receive it for Christmas?
We have a section on the project page about our timeline. Please visit there for more details.
We would love to get Fate Finders in your hands in time for Christmas and Holiday gift-giving. We are working hard to do this but can’t make a guarantee. There are just too many factors that we don’t control. While we would like to say yes, we don’t want to disappoint.
Last updated: October 11, 2024 11:30
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.